Mission Statement:
The Information Technology Department provides strategic planning resources to all municipal departments to ensure thoughtful, well planned purchasing and implementation decisions in regards to integrated computing and data networking solutions. All decisions must be consistent with the technical needs of the users and with the priorities of the Town.

Hours: Monday through Friday, 8:30 a.m. to 4:30 p.m.
Location: Town Office, 16 Lincoln Road, 2nd Floor
Phone: 781-259-2674
Fax: 781-259-1677
Email:millerc@lincolntown.org
Department Head: Chuck Miller, Director

Service Description: The Information Technology Department (I.T.) is responsible for working closely with the Town Administrator, the Finance Director and department heads to ensure that information resources are available to support the daily activities of the Town.

I.T. is responsible for Strategic Planning, to ensure that new purchases maximize compatibility with legacy systems. I.T. must articulate the potential costs and benefits associated with all new solutions that are proposed.

I.T. is responsible for Project Management of new information technology solutions that are being deployed at any time within the municipal departments. This may take a project from it's conception, to needs analysis, to consensus, to vendor demonstrations, to purchase, and ultimately to deployment and user training.

I.T. is responsible for Asset Management and maintains a detailed inventory of all information technology assets including network components, server hardware, operating systems, peripherals, desktop computers, printers and software applications. All Operating System and Software levels are kept at most current, compatible revision levels. Maintenance contracts are in place to ensure rapid response time to system outages, to minimize downtime and potential disruptions to office productivity.

I.T. is responsible for Capital Planning and anticipating all costs associated with the Town's information technology infrastructure and as such is responsible for developing and managing the annual Operating Budget and Capital Budget for each fiscal year.

Daily operations include Desktop Support which may consist of purchasing, loading & configuring office applications, installing and networking all personal computers. In addition to desktop support services, the Information Technology Department supports the network infrastructure required to provided data communication between municipal departments, the Commonwealth and Lincoln constituents. In house servers provide the hardware and software applications platform for water billing; property assessment; excise tax billing; real estate tax billing; accounts payable; accounts receivable; budgeting and general ledger. Local Area and Wide Area Network servers provide network access to shared files, printers, e-mail and internet.