Water Department


Maintaining water service is essential to public health and safety, and protecting the health of our water operators and customers is our highest priority. LWD leadership has been following the developments of COVID-19 and implementing continuity of operations plans to make sure the water keeps flowing through this unprecedented situation. Stay healthy and be safe.

January 11, 2021
- In response to the recent surge in COVID-19 cases throughout the Commonwealth, the Town of Lincoln has modified the service delivery of essential departments. 

The Water Department Office is closed to the public, but office staff continue to work remotely and can be reached by phone or email during office hours. 

The Water Treatment Plant remains fully staffed and operators remain onsite and available to address emergency service delivery issues.

Click here to learn more about the Town's modified service plan

July 27, 2020
- Click here to learn more about the Town of Lincoln's COVID-19 Plan.

June 17, 2020
- LWD COVID-19 Response Plan. Click here to find out more. 

May 11, 2020
- EPA and MassDEP issue guidance for building owners, building managers and businesses to minimize water stagnation during extended closures and to address building water quality.

For EPA guidance visit: https://www.epa.gov/coronavirus/information-maintaining-or-restoring-water-quality-buildings-low-or-no-use

For MassDEP guidance visit: https://www.mass.gov/doc/massdep-building-flushing-information/download

May 4, 2020

- The Lincoln Water Department takes precautions to protect employees and serve customers. Read more here.

May 4, 2020

- How to flush a residence or small building that is returned to service after an extended period of time. Read more here.

March 12, 2020

- COVID-19 and Lincoln's public drinking water.

Read more here.

No Trespassing Sign at Flint's Pond

Click here for the rate study information presented at the public hearing on Tuesday, February 25, 2020. New water rates are effective April 1, 2020. For more information, please call 781-259-2669.

Click here for the public notice with important information about your drinking water.

Haga clic aquí para acceder al aviso público - Información importante sobre su agua potable

Click here to learn how to read your water meter and check for leaks

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It is the mission of the Lincoln Water Department to provide our  customers with a safe drinking water supply, water for fire protection,  and an adequate supply of water for our essential daily needs. The  department strives to supply high quality water to its customers that  meets or exceeds all federal, state, and local requirements. This is  accomplished, in part, by maintaining the Flint’s Pond watershed and the  Tower Road well groundwater recharge area. Our goal is to produce and  distribute our product in the most efficient way, while maintaining and  upgrading the system to meet future requirements.